The My Active Issues view allows users to quickly review and update issues assigned to them. Keeping issue statuses up to date ensures accurate tracking, visibility, and timely resolution across projects.

Accessing My Active Issues

1. Navigate to Work
2. Select Issues
3. Open the My Active Issues view

This view displays all issues currently assigned to you.

Updating an Issue Status

To update the status of an existing issue:

1. Locate the issue in the My Active Issues list
2. Select the Issue Name to open the record
3. In the issue form, find the Status field
4. Update the Status as required (e.g. Active, Resolved, Closed)
5. Select Save or Save & Close

Key Fields to Review

When updating an issue, consider reviewing:

• Status – Reflects the current state of the issue
• Status Reason – Provides additional context (where applicable)
• Due Date – Confirms timelines for resolution
• Assigned To – Ensures ownership is correct
• Priority – Aligns with urgency and impact

How to Use This Feature

Use the My Active Issues view to:

• Maintain accurate issue tracking
• Ensure timely updates and resolution progress
• Provide visibility to project and program stakeholders
• Support reporting and governance processes

Tips

• Update issue status regularly to reflect progress
• Use consistent status values to support reporting
• Review due dates and priorities during updates